TeleSales Specialist Trainee - Tampa, FL – Tampa

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.



Role: Sales Telesales Specialist
Assignment: Medicare Sales
Location: Tampa, Florida

Are you a fit?
Are you a self-starter and an effective communicator? Would you enjoy using your business knowledge to help support and improve a team of sales associates?

Assignment Capsule
As a telesales specialist you will: respond to customers' calls, asses their needs and find a suitable Humana product. You will use customer service, sales and product expertise to influence both internal and external customers, optimizing business outcomes in the process.

• Provide general information about Humana's products, coverage plans and rates to prospective customers and brokers over the telephone
  
• Build and sustain productive long-term relationships with insurance agents and sales associates
  
• Meet and consistently exceed sales and activity goals established for individual representatives and teams

• Builds Trust: You honor your word by doing what you say you are going to do.
  
• Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
  
• Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  
• Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.

• High School Diploma
  
• Prior experience working in telesales, customer service or retail sales

• Associate's or Bachelor's Degree in Business, Finance or a related field
  
• Valid state health and life insurance licenses
  
• Fluency in Spanish

• You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.